Shipping policy

8.1 Shipping methods

Orders are shipped via Colissimo, the delivery service operated by La Poste, with online tracking.

For deliveries to the United States, shipment via FedEx may also be offered. In such cases, the Customer shall either provide their FedEx account number or be invoiced at the applicable FedEx rate.

Delivery shall be made to the address provided by the Customer when placing the order, whether in mainland France or internationally.

8.2 In-store collection (Click & Collect)

Subject to availability, the Customer may choose to collect their order from the store free of charge.

Any order confirmed before 2:00 p.m. shall be prepared on the same day. Once the order is ready, the Customer shall be notified by email or SMS and invited to collect it from the following address:

Atelier Benneton SAS

75 boulevard Malesherbes

75008 Paris, France

The Customer shall have seven (7) calendar days from the date of notification to collect the order.

Once this period has expired, the Seller reserves the right to cancel the order and issue a refund.

8.3 Delivery charges

Delivery charges are calculated according to the weight of the order and its destination. They shall be communicated to the Customer in the order summary before the order is confirmed.

8.4 Customs duties, taxes and import charges

For any delivery outside mainland France, customs formalities may apply.

Any customs duties, import taxes and related administrative charges shall be borne exclusively by the recipient Customer. In certain countries outside the European Union, these amounts may be payable upon delivery.

For the attention of our customers in the United States: any taxes or customs duties applicable to deliveries in the United States shall be borne entirely by the Customer.

8.5 Receipt, damage and delivery issues

The Customer shall have forty-eight (48) hours following receipt of the order to report any damage occurring during transit.

The Customer must first have recorded any reservations in writing on the carrier’s delivery receipt or, failing this, added the words “subject to inspection upon unpacking”.

Any claim submitted after this period or without the appropriate reservations may not be accepted.

Article 9 — Right of withdrawal

In accordance with Articles L.221-18 et seq. of the French Consumer Code, a consumer Customer, meaning a natural person acting for purposes outside their trade, business or profession, shall have fourteen (14) calendar days from receipt of the order in which to exercise their right of withdrawal, without having to provide any reason or pay any penalty.

To exercise this right, the Customer must inform the Seller of their decision by email at atelier@bennetongraveur.com or by post at the address of the Seller’s registered office, clearly stating the details of the order concerned.

The cost of returning the Products shall be borne by the Customer.

The refund shall be issued within fourteen (14) days of receipt of the returned Products or receipt of evidence that they have been dispatched, using the same payment method as that used for the original order.

9.1 Exclusions from the right of withdrawal

In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal shall not apply to:

  • Products made to the Customer’s specifications or clearly personalised, including bespoke engraving, personalised stationery, engraved signet rings, bookplates and seals;
  • Products liable to deteriorate or expire rapidly;
  • Sealed Products that have been unsealed following delivery and cannot be returned for hygiene reasons.

9.2 How to exercise the right of withdrawal

The Customer may exercise their right of withdrawal by submitting a request to Customer Service by email at atelier@bennetongraveur.com or by post to:

Atelier Benneton SAS

75 boulevard Malesherbes

75008 Paris, France

The Customer may use the standard withdrawal form provided below.

STANDARD WITHDRAWAL FORM

Should you wish to exercise your right of withdrawal in accordance with the conditions set out in Article 9, you may use the following form:

For the attention of:

BENNETON SAS France

Returns Department

75 boulevard Malesherbes

75008 Paris

France

I hereby give notice that I withdraw from the contract for the sale of the following product or products:

Name(s) and reference number(s) of the item(s):

Ordered on:

Received on:

Order number:

Name of the Customer who placed the order:

Address of the Customer who placed the order:

Signature of the Customer, only if this form is submitted in paper form:

Date: