Terms of sale

GENERAL TERMS AND CONDITIONS OF SALE

Article 1 — General provisions

These General Terms and Conditions of Sale, hereinafter the “Terms and Conditions”, set out the respective rights and obligations of the parties in connection with sales concluded through bennetongraveur.com, hereinafter the “Website”.

Atelier Benneton SAS, hereinafter the “Seller”

French simplified joint-stock company with share capital of €500,000

Registered office: 75 boulevard Malesherbes, 75008 Paris, France

Paris Trade and Companies Register: 834 283 954

EU VAT number: FR 62 834 283 954

Email: atelier@bennetongraveur.com

Telephone: +33 (0)1 43 87 57 39

The “Customer” means any adult natural person or legal entity placing an order through the Website.

The Website enables Customers to order online from the Seller a selection of products sold under the Benneton Graveur brand, hereinafter individually or collectively referred to as the “Product” or “Products”.

Confirmation of an order constitutes the Customer’s full and unconditional acceptance of these Terms and Conditions, which supersede any previous document.

The Seller reserves the right to amend these Terms and Conditions at any time. The applicable Terms and Conditions shall be those in force on the date on which the order is placed.

These Terms and Conditions apply exclusively to online sales made through the Website. They do not apply to purchases made directly in the boutique, by telephone or through any other sales channel.

Article 2 — Products

2.1 Product catalogue and availability

Only Products displayed on the Website at the time it is consulted are offered for sale.

Products displayed on the Website are offered subject to availability.

At the time an order is confirmed, there may be a discrepancy between the stock recorded electronically and the actual physical stock available, particularly where several Customers simultaneously order the same Product.

The sale is therefore subject to the availability of the Products in stock.

Where a Product becomes unavailable after an order has been placed, the Customer shall be informed by email or telephone as soon as reasonably possible and may choose either a full refund or an exchange.

The Seller may not be held liable for a Product being out of stock or unavailable and reserves the right to amend the catalogue offered on the Website at any time.

2.2 Product descriptions and photographs

Photographs illustrating the Products are intended to be as accurate as possible but are not contractually binding.

Colours may vary depending on the Customer’s screen settings.

Customers are advised to read the description of each Product carefully in order to familiarise themselves with its essential characteristics.

2.3 Personalised creations

For personalised Products, any design, mock-up or preview displayed during the ordering process is provided for illustrative purposes only and is not contractually binding.

The Seller shall endeavour to provide a representation that is as close as possible to the finished Product. However, as the Products are handcrafted, slight variations may arise between the approved design and the finished Product, particularly in terms of colour, dimensions or finish.

Such slight variations, where they remain within the reasonable limits inherent in handcrafted manufacturing processes, shall not constitute a lack of conformity.

By placing an order for a personalised Product, the Customer acknowledges and accepts the handcrafted nature of its manufacture and the variations inherently associated with it.

Article 3 — Prices

Prices are stated in euros and include all applicable taxes, excluding delivery charges.

The applicable rate of VAT shall be the rate in force in mainland France on the date on which the order is placed.

The amount of the delivery charges shall be communicated to the Customer in the order summary before the order is confirmed.

The Seller reserves the right to amend its prices at any time. The applicable prices shall be those displayed on the Website when the order is recorded.

Prices offered on the Website are independent of those charged in the physical boutique. The Customer may not request that prices offered through one sales channel be matched to those offered through the other.

For deliveries outside the European Union or to French overseas departments, regions and territories, customs formalities may apply.

Any local customs duties, taxes or import charges that may be payable are not included in the price. The Customer shall be solely responsible for making the necessary declarations and making any required payments to the competent authorities in the country of delivery.

Article 4 — Orders

4.1 Ordering process

To place an order, the Customer must have a device connected to the Internet and a valid email address.

The Customer shall complete the following steps:

Select the Products and add them to the shopping basket;
Log in, create an account or place an order as a guest;
Enter the delivery details and select a delivery method;
Select a payment method and approve the order summary;
Confirm payment.

Confirmation of the order summary constitutes the Customer’s consent, has the same evidential value as a handwritten signature and constitutes proof that a contract has been concluded between the parties.

4.2 Order confirmation

An order-confirmation email shall be sent to the Customer once the order has been confirmed.

The order summary shall be available in the “My Account” section and may be printed by the Customer.

4.3 Refusal or cancellation of an order

The Seller reserves the right to refuse or cancel an order in the event of:

An existing dispute with the Customer;
Total or partial non-payment of a previous order;
Refusal of payment authorisation by the relevant banking institution;
A previous breach of these Terms and Conditions or failure by the Customer to comply with their obligations;
Evidence suggesting that the Customer is purchasing the Product for resale or transfer for commercial or professional purposes;
Suspected fraud.

In such circumstances, the Seller shall notify the Customer by email that the order has been cancelled within fifteen (15) days of the date on which the order confirmation was received.

Article 5 — Payment

5.1 Payment methods

Payment of the full price is due when the order is placed.

Product prices are stated in euros and include all applicable taxes.

Payments are processed securely using the following methods:

Visa;
Mastercard;
American Express.

The Seller does not at any time have access to the banking information entered by the Customer through the secure payment interface.

Such Data is processed directly by the payment-service providers in accordance with PCI DSS requirements.

5.2 Invoicing

An invoice shall be issued for each confirmed and paid order.

It shall be sent to the Customer by email and shall also be available through the “My Account” section.

Article 6 — Retention of title

The Products ordered shall remain the property of the Seller until the Seller has received payment of the price in full.

However, the Customer shall bear all risks relating to the delivered Products, including the risk of loss, theft or damage, from the time they are delivered to the address provided when the order was placed or, in the case of in-store collection, from the time they are collected.

Article 7 — Preparation and manufacturing times

7.1 Non-personalised Products

Orders for non-personalised Products shall be prepared and dispatched within one to three working days following confirmation of payment, excluding weekends and public holidays.

Orders are dispatched from Monday to Friday.

7.2 Personalised creations

Personalised Products, including engraved items, bespoke stationery and signet rings, require an additional manufacturing period that varies according to the nature and complexity of the creation.

The applicable production time shall be communicated to the Customer when the order is placed.

Orders are dispatched from Monday to Friday.

Article 8 — Delivery

8.1 Shipping methods

Orders are shipped via Colissimo, the delivery service operated by La Poste, with online tracking.

For deliveries to the United States, shipment via FedEx may also be offered. In such cases, the Customer shall either provide their FedEx account number or be invoiced at the applicable FedEx rate.

Delivery shall be made to the address provided by the Customer when placing the order, whether in mainland France or internationally.

8.2 In-store collection (Click & Collect)

Subject to availability, the Customer may choose to collect their order from the boutique free of charge.

Any order confirmed before 2:00 p.m. shall be prepared on the same day.

Once the order is ready, the Customer shall be notified by email or SMS and invited to collect it from the following address:

Atelier Benneton SAS

75 boulevard Malesherbes

75008 Paris, France

The Customer shall have seven (7) calendar days from the date of notification to collect the order.

Once this period has expired, the Seller reserves the right to cancel the order and issue a refund.

8.3 Delivery charges

Delivery charges are calculated according to the weight of the order and its destination.

They shall be communicated to the Customer in the order summary before the order is confirmed.

8.4 Customs duties, taxes and import charges

For any delivery outside mainland France, customs formalities may apply.

Any customs duties, import taxes and related administrative charges shall be borne exclusively by the recipient Customer. In certain countries outside the European Union, these amounts may be payable upon delivery.

For the attention of our customers in the United States: any taxes or customs duties applicable to deliveries in the United States shall be borne entirely by the Customer.

8.5 Receipt, damage and delivery issues

The Customer shall have forty-eight (48) hours following receipt of the order to report any damage occurring during transit.

The Customer must first have recorded any reservations in writing on the carrier’s delivery receipt or, failing this, added the words “subject to inspection upon unpacking”.

Any claim submitted after this period or without the appropriate reservations may not be accepted.

Article 9 — Right of withdrawal

In accordance with Articles L.221-18 et seq. of the French Consumer Code, a consumer Customer, meaning a natural person acting for purposes outside their trade, business or profession, shall have fourteen (14) calendar days from receipt of the order in which to exercise their right of withdrawal, without having to provide any reason or pay any penalty.

To exercise this right, the Customer must inform the Seller of their decision by email at atelier@bennetongraveur.com or by post at the address of the Seller’s registered office, clearly stating the details of the order concerned.

The cost of returning the Products shall be borne by the Customer.

The refund shall be issued within fourteen (14) days of receipt of the returned Products or receipt of evidence that they have been dispatched, using the same payment method as that used for the original order.

9.1 Exclusions from the right of withdrawal

In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal shall not apply to:

Products made to the Customer’s specifications or clearly personalised, including bespoke engraving, personalised stationery, engraved signet rings, bookplates and seals;
Products liable to deteriorate or expire rapidly;
Sealed Products that have been unsealed following delivery and cannot be returned for hygiene reasons.

9.2 How to exercise the right of withdrawal

The Customer may exercise their right of withdrawal by submitting a request to Customer Service by email at atelier@bennetongraveur.com or by post to:

Atelier Benneton SAS

75 boulevard Malesherbes

75008 Paris, France

The Customer may use the standard withdrawal form provided in the Appendix to these Terms and Conditions.

Article 10 — Statutory warranties

The Seller is bound by the following statutory warranties:

Statutory warranty of conformity, pursuant to Articles L.217-4 et seq. of the French Consumer Code: the Customer may bring a claim within two (2) years of delivery;
Warranty against hidden defects, pursuant to Articles 1641 to 1648 of the French Civil Code: the Customer may bring a claim within two (2) years of discovering the defect.

In the event of a defective or non-conforming Product, the Seller’s liability shall be limited to the price of the Product concerned, subject to the applicable statutory warranties.

Article 11 — Limitation of liability

The Seller may not be held liable for damage arising from the misuse of the Products purchased, use of the Products for purposes other than those for which they are intended or the provision of inaccurate information by the Customer when placing the order.

The Seller may not be held liable for any event constituting force majeure within the meaning of Article 1218 of the French Civil Code and French case law, including natural disasters, strikes, fires, flooding or disruption to telecommunications networks.

Article 12 — Mediation and disputes

In the event of a dispute, the Customer is invited to contact the Seller in the first instance at atelier@bennetongraveur.com, with a view to reaching an amicable resolution.

Where an amicable resolution cannot be reached, a consumer Customer may refer the matter free of charge to a consumer mediator in accordance with French Order No. 2015-1033 of 20 August 2015.

The Customer may also use the European online dispute-resolution platform:

https://ec.europa.eu/consumers/odr/

In accordance with the provisions of the French Consumer Code relating to consumer-dispute mediation, after first contacting us and where the response received is not satisfactory, the Customer may refer the matter free of charge to the following consumer mediator:

CM2C

49 rue de Ponthieu

75008 Paris

France

Telephone: +33 (0)1 89 47 00 14

Website: https://www.cm2c.net/declarer-un-litige.php

Email: litiges@cm2c.net

Where a dispute remains unresolved, the rules governing court jurisdiction shall apply as follows:

Consumer Customer, meaning a natural person acting for purposes outside their trade, business or profession: the competent court shall, at the Customer’s discretion, be the court having jurisdiction over the Customer’s place of residence or any other court having jurisdiction under applicable law;
Professional Customer: the Paris Economic Activities Court shall have exclusive jurisdiction, including in the event of multiple defendants or third-party proceedings.

Only the French-language version of these Terms and Conditions shall have legal effect.

Article 13 — Contact

In the event of a complaint, or where the Customer requires information or assistance regarding the Website or the purchasing process, the Customer is invited to complete the form available in the “Contact Us” section of the Website or to send an email to:

atelier@bennetongraveur.com

Article 14 — Personal Data

In connection with the placing and processing of orders, the Seller collects and processes Personal Data relating to the Customer, including their surname, first name, postal address, email address and telephone number.

Such processing is carried out by the Seller in its capacity as Data Controller, in accordance with Regulation (EU) 2016/679 of 27 April 2016, known as the General Data Protection Regulation, and the amended French Data Protection Act.

For information concerning the nature of the Data collected, the purposes for which it is processed, applicable retention periods, recipients of the Data and the Customer’s rights, including the rights of access, rectification, erasure, portability and objection, the Customer is invited to consult the Seller’s Privacy Policy, which is available on the Website at all times.

To exercise their rights, the Customer may contact the Seller at:

atelier@bennetongraveur.com

Article 15 — Governing law

These Terms and Conditions shall be governed by French law.

For Customers residing within the European Union, the mandatory consumer-protection provisions of European Union and national legislation shall remain applicable.

Last updated: 19 June 2026

APPENDIX: STANDARD WITHDRAWAL FORM

Should you wish to exercise your right of withdrawal in accordance with the conditions set out in Article 9, you may use the following form:

For the attention of:

BENNETON SAS France

Returns Department

75 boulevard Malesherbes

75008 Paris

France

I hereby give notice that I withdraw from the contract for the sale of the following product or products:

Name(s) and reference number(s) of the item(s):

Ordered on: