Every shipment receives special attention to ensure it arrives in the best possible condition.
Order Preparation
Non-customized orders are prepared and shipped within 1 to 3 business days (excluding weekends and public holidays).
Customized items require additional manufacturing time. This will be specified at the time of your order.
Shipments are made from Monday to Friday.
Delivery
We ship your orders via Colissimo, a reliable and secure service with online tracking.
We deliver in mainland France and internationally.
For deliveries to the United States, shipping via FedEx may also be offered.
For any delivery outside mainland France, customs formalities may apply. Any duties and taxes remain the responsibility of the recipient.
Click & Collect
When this service is available, in-store pickup is offered to you free of charge.
Your order is prepared during the day. You will receive a notification inviting you to pick it up at our boutique located at 75 boulevard Malesherbes, Paris.
You have 7 days to collect it.
Returns
Returns are possible within 7 days of receiving your order, provided the item is returned in its original condition.
Customized products cannot be returned or exchanged.
Contact
For any questions regarding your order, our team is available by email at atelier@bennetongraveur.com or by phone at +33 1 43 87 57 39, Monday to Friday from 10 am to 6:30 pm.