Every shipment is handled with special care to ensure it arrives in the best possible condition.
Order Preparation
Non-personalized orders are prepared and shipped within 1 to 3 business days (excluding weekends and public holidays).
Personalized items require additional manufacturing time, which will be specified at the time of your order.
Shipments are made from Monday to Friday.
Delivery
We ship your orders via Colissimo, a reliable and secure service with online tracking.
We deliver in mainland France and internationally.
For deliveries to the United States, shipping via FedEx may also be offered.
For any delivery outside mainland France, customs formalities may apply. Any duties and taxes remain the responsibility of the recipient.
Click & Collect
When this service is available, in-store pickup is offered to you free of charge.
Your order is prepared within the day. You will receive a notification inviting you to collect it at our boutique located at 75 boulevard Malesherbes, Paris.
You have 7 days to come and pick it up.
Returns
Returns are possible within 7 days of receiving your order, provided the item is returned in its original condition.
Personalized products cannot be returned or exchanged.
Contact
For any questions regarding your order, our team is available by email at atelier@bennetongraveur.com or by phone at +33 1 43 87 57 39, Monday to Friday from 10 am to 6:30 pm.