Every shipment receives special attention to ensure it arrives in the best possible condition.
Order Preparation
Non-personalized orders are prepared and shipped within 1 to 3 business days (excluding weekends and public holidays).
Personalized items require additional manufacturing time, which will be specified at the time of your order.
Shipments are made from Monday to Friday.
Delivery
We ship your orders via Colissimo, a reliable and secure service with online tracking.
We deliver in metropolitan France and internationally.
For deliveries to the United States, shipping via FedEx may also be offered.
For any delivery outside metropolitan France, customs formalities may apply. Any duties and taxes remain the responsibility of the recipient.
Click & Collect
When this service is available, in-store pickup is offered to you free of charge.
Your order is prepared within the day. You will receive a notification inviting you to pick it up at our boutique located at 75 boulevard Malesherbes, Paris.
You have 7 days to come and collect it.
Returns
Returns are possible within 14 days from the receipt of your order, provided that the item is returned in its original condition.
Personalized products cannot be returned or exchanged.
Contact
For any questions regarding your order, our team remains at your disposal by email at atelier@bennetongraveur.com or by phone at +33 1 43 87 57 39, Monday to Thursday from 10:00 AM to 6:30 PM, Friday from 10:00 AM to 4:00 PM, and Saturday from 10:00 AM to 1:00 PM.
Annual closing during the first three weeks of August.